Privacy Policy

CliniSpecs® Clinical Knowledge Centre ("CKC")
ABN 46 651 552 206
Postal address: PO Box 523, Sunshine VIC 3020
Contact: support@clinispecs.com.au
Jurisdiction: Victoria, Australia
Website operated by Vet Equip Australia Pty Ltd, trading as CliniSpecs®.

Effective date: 12 November 2026

1. About this policy

This Privacy Policy applies to the CliniSpecs Clinical Knowledge Centre (CKC), an introductory, non-clinical information website published by Vet Equip Australia Pty Ltd trading as CliniSpecs. The CKC is separate from the CliniSpecs product store; this policy covers the CKC website only.

2. How information reaches us

There are two different ways information associated with your visit can exist, and they are not the same thing.

Direct information you choose to give us. The CKC contains no account creation, no forms, and no function that asks you to type information in. If you choose to contact us, for example by emailing the address published on this website, we will hold the content of that message and any personal information you include in it.

Infrastructure-level technical information. Like any website, visiting the CKC causes ordinary web-infrastructure information — such as your IP address, browser/device information, the page requested, and the time of the request — to pass through the servers and network that deliver the website to you. This is a normal feature of how the internet works, not something the CKC itself asks for or stores as a database of visitors. This website is hosted using Cloudflare's infrastructure, and some of this technical information may be logged briefly by that infrastructure for security and operational purposes (for example, to detect and prevent abuse), separately from anything the CKC itself does. Because our hosting and security provider operates infrastructure in multiple countries, this technical information may be processed through infrastructure located in Australia and in other countries, as a normal feature of how that provider's network delivers the website to you. We do not control which specific location handles a given request, and we do not represent that this information is stored only in Australia.

3. What we do not do

The CKC application does not set or read cookies or use its own analytics or tracking scripts. Our hosting and security provider may use cookies necessary for security and website delivery. The CKC does not embed third-party content that we have configured to collect personal information. We do not build visitor profiles, and we do not use any information described in section 2 for marketing or any automated decision-making.

4. How we use personal information you give us directly

We use the content of any message you send us only to respond to your enquiry and for our own record-keeping of that correspondence. We do not sell or rent it to any third party.

5. Disclosure to third parties

We do not disclose personal information you give us directly to any third party, except: (a) where required by law; or (b) to a service provider who helps us operate this website or respond to enquiries, acting only on our instructions. Our hosting provider, Cloudflare, Inc., necessarily has technical access to traffic passing through its network as described in section 2, in order to deliver the website to you, including through infrastructure located outside Australia. We are not aware of our hosting provider using or disclosing that technical information for any purpose beyond delivering and securing this website.

6. Your rights

Subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you may request access to, or correction of, personal information we hold about you, by contacting us using the details above.

7. Complaints

If you have a concern about how we have handled your personal information, please contact us using the details above in the first instance. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) about your concern. Whether the OAIC is able to investigate a particular complaint depends on the circumstances, including whether the Privacy Act 1988 (Cth) applies to the matter.

8. Clinical content note

The CKC may in future publish resources concerning clinical eye protection. This Privacy Policy does not itself make any clinical claim; see the separate Clinical Content Disclaimer for how clinical information on this website is to be understood.

9. Changes to this policy

We may update this policy from time to time. The version in force is the one published on this website at the time of your visit.

10. Contact

CliniSpecs®
PO Box 523, Sunshine VIC 3020
support@clinispecs.com.au
Operated by Vet Equip Australia Pty Ltd (ABN 46 651 552 206).